SHIPPING AND RETURN POLICY
Last updated December 11, 2020
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SHIPPING POLICY
SHIPPING WITHIN THE USA:
Free shipping in the USA including Hawaii and Alaska. We ship via USPS or FedEx. Average transit time is 3-8 business days, but could take up to 10 business days during the holiday season.
We ship Monday through Friday, same day or next business day, depending if your order was placed during regular business hours (Monday through Friday 9am - 5pm). Tracking numbers will be made available. All items will be insured from loss or damage.
INTERNATIONAL SHIPPING:
We ship internationally using USPS International Priority Mail or USPS International Express Mail services, it includes tracking number and insurance. We do not ship USPS First Class due to no tracking number or insurance being available for the service.
The customer is responsible to pay any customs fees or tariffs incurred by the destination country. We declare full value and do not mark shipments as gifts.
International Shipping fees are paid by the customer based on destination and weight of the package. There is no average shipping transit time for international shipping as it varies from country to country.
We can not guarantee that all packages will be cleared by customs and reach their destination. We can not guarantee shipment times outside of the US.
LOST OR DAMAGED SHIPMENTS
In the event your shipment is lost or damaged. We will offer a replacement or full refund. You must inform us of loss or damage as soon as possible.
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RETURN POLICY
We hope you are happy with your purchase. However, if you are not completely satisfied, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at support@belagear.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Return Authorization Number (RA#), and mail your return to the following address:
Bela Gear
Attn: Returns
RMA #
5521 Mission Rd
Ste D #14
Bonsall, CA 92003
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. Unless the item is defective or damaged we will pay for the return shipping by providing you with a return label by email.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed. Refunds will be issued back to the payment method used. If a check or money order was used, refund will be issued by check.
EXCEPTIONS
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. We will pay for the return shipping by providing you with a return label by email.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
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